Welcome to Language Leapers Speech Therapy

  1. Privacy Commitment

Language Leapers Speech Pathology is committed to protecting the privacy and confidentiality of your personal and health information.

We handle personal and health information in accordance with applicable Australian privacy and health records laws, including the Health Records Act 2001 (Victoria) and Privacy Act 1988.

This Privacy Policy explains how we collect, use, store, and disclose your information in the course of providing speech pathology services.

2. What Information We Collect

We may collect personal and health information including:

• Name, date of birth, address, and contact details 
• Parent  or guardian details (if applicable) 
• Emergency contact details 
• Medical, developmental, educational, and therapy history 
• Assessment results and clinical notes 
• Therapy goals, progress notes, and reports 
• Referral information from other professionals 
• Medicare, NDIS, insurer, or funding-related information (where relevant) 
• Billing and payment information 

3. How We Collect Information

We may collect information:

• Directly from you 
• From parents, guardians, or carers 
• Through intake and consent forms 
• During assessments and therapy sessions 
• From referring health professionals 
• From schools, childcare centres, or support coordinators (with consent where      required) 
• Through communication with you (e.g. phone, email, SMS) 

4. Why We Collect and Use Information

We collect and use your information to:

• Provide speech pathology assessment and therapy services 
• Develop and review therapy plans and goals 
• Communicate with you about services 
• Prepare reports and recommendations 
• Coordinate care with other professionals involved in your care 
• Manage appointments and administrative functions 
• Issue invoices and process payments 
• Meet  professional, legal, and funding obligations 

5. Storage and Security of Information

We take reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely in electronic systems and, where required, paper records.

We use Splose, a cloud-based practice management system, to manage client records, appointments, reports, invoices, and communications.

Information stored in Splose may include clinical notes, contact details, reports, billing information, and other relevant service records.

Further information about how Splose manages data can be found in the Splose Privacy Policy.

6. Communication

We may contact you via phone, SMS, or email regarding:

• Appointments and scheduling 
• Invoices and payments 
• Reports and service-related updates 
• Matters relevant to your care 

By engaging our services, you consent to receiving these communications. While reasonable steps are taken to protect information, electronic communication may not always be fully secure.

7. Disclosure of Information

Your personal and health information may be disclosed to:

• Health professionals involved in your care (e.g., GP, paediatrician) 
• Schools, childcare services, or support coordinators (with consent where required) 
• Funding bodies such as NDIS, Medicare, or insurers (where required) 
• Service providers assisting with practice operations (e.g. IT or practice management systems) 
• Other parties where required or authorised by law 

We will only disclose information where it is necessary for your care, with your consent, or as required by law.

8. Access and Correction

You may request access to your personal and health information held by the practice.

You may also request correction of any information that is inaccurate, incomplete, or out of date.

Requests should be made using the contact details listed in this policy. We will respond within a reasonable timeframe.

9. Retention of Records

Client records are retained for the period required by applicable legal, professional, and regulatory obligations.

10. Privacy Concerns or Complaints

If you have any concerns about how your personal or health information has been handled, you may contact:

Email: info@languageleapers.com.au 

We will respond to privacy enquiries and complaints in a timely manner.

If you are not satisfied with our response, you may contact the relevant health or privacy regulator in Victoria.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practice or legal obligations. The most current version will be made available upon request.